Infrastructure Engineer

Purpose of Position:

The Infrastructure Engineer reports to the Technical Lead, responsible for assisting in the maintenance and support of IT infrastructure, with a focus on patching, server management, server support, and vulnerability management within relevant environment.

Main Responsibilities:

Server Management and Support

• Assist in the day-to-day management of server infrastructure, including Windows and Linux systems
• Monitor server performance and respond to alerts
• Perform routine server maintenance tasks
• Provide first and second-line support for server-related issues

Patching and Updates

• Implement and maintain a regular patching schedule for servers and infrastructure components
• Test patches in a controlled environment before deployment
• Apply security updates and patches in a timely manner
• Document all patching activities and maintain patch logs

Vulnerability Management

• Assist in conducting regular vulnerability scans of the infrastructure
• Help identify and prioritise vulnerabilities based on severity and potential impact
• Support the implementation of remediation measures for identified vulnerabilities
• Maintain documentation of vulnerability management activities

Infrastructure Support

• Provide technical support for infrastructure-related issues
• Assist in troubleshooting network, storage, and server problems
• Participate in infrastructure maintenance activities
• Help maintain infrastructure documentation and procedures

Required Capabilities:  

• Basic knowledge of server operating systems (Windows Server, Linux)
• Familiarity with patch management processes and tools.
• Good problem-solving and analytical skills.
• Basic understanding of security principles and vulnerability management.
• Understanding of networking concepts and protocols.
• Ability to follow established procedures and documentation
• Strong attention to detail
• Good communication skills

Required Experience:

• 5 years’ experience in IT support or junior system administration roles
• Experience with server management and maintenance tasks
• Familiarity with patch management and system updates
• Basic understanding of vulnerability management concepts

Educational Qualifications: 

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience)
• Willingness to pursue further certifications and continuous learning
• Relevant entry-level certifications (e.g., CompTIA A+, Network+, or Security+) are a plus